Sellers (Creators, Sharers, Brands, Refilleries) and their Customers are encouraged to message each other from within the Britehoods app to communicate, coordinate and resolve any issues. 

Sellers can start a message from Account > Seller dashboard > Operations > Prepare > Select date > find order and tap message

Customers can start a message to a Sharer from Account > My Orders > find order and tap message, or by scanning the Britehoods Tag on the item and tapping Message the owner. Once started, all message strings can be found here: Account > Messages

Messaging outside of the Britehoods messaging system is highly discouraged because it does not provide all the information needed for effective resolution of issues.

For specific questions you cannot find answers to in these Guides, please message us: Account > Messages > Britehoods Support, or email us at: support@britehoods.com